Monthly Archive:: July 2015

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Changing your password

You may want to change your password from the auto-generated one you received in your email. In order to do so: 1. Log in to your account 2. Go to the My Account tab at the top of the page   3 . Scroll to the bottom of the page and you

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Providing Feedback

Your feedback is very important to us!  It helps us learn what, and how, the content and user experience can be improved when you visit our site. Leaving feedback is quick and easy – it only take a few seconds! There are two places you can leave feedback: 1. At the bottom of all video pages:

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How do I make my video load faster?

By default, our videos are set to stream in Standard Definition. By clicking on the HD icon in the bottom, right-hand corner of the video you can see the quality it is streaming in. Select one of the lower video qualities. Note: streaming in SD will decrease the video quality

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How can I improve the video quality?

Videos are set to play in Standard Definition, in order to decrease the load time. If you would prefer to watch the videos in High Definition, you can click on the HD icon in the bottom, right-hand corner of the video. Select the video quality you wish to stream in.   Note: HD

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How to best utilize the Video Tutorial Library

A: The Video Tutorial Library is a collection of more than 40 videos that cover topics such as culture, academics, socializing, and networking. The VTL is divided into modules, and we recommend that you start with the first module, “Introduction” and go through each in the order that they come. This will

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Why is the Course Progress Bar not moving?

A: The course progress bar will only show progress after you have click the “Mark Complete” button for a module. Please see our tutorial on How the Course Progress bar works.

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How the Course Progress bar works

In order to see your progress and what videos and modules you have completed, it is important for you to click the “Mark Complete” button at the bottom of all video and module pages once you have finished them.   After clicking “Mark Complete” for a video you will not see the Course Progress